Privacy Policies for the Fym.ae Platform:
The Fym.ae platform is keen on the privacy of the store/seller and customer information, and we
are working to build lasting trust between all concerned parties by clarifying the platform's
policies, its electronic services, the companies working with it, the method of information
collection and workflow through the website and application. When using the services of the
Fym.ae platform, all parties agree to the policies mentioned and detailed in this document.
The role of the Fym.ae platform:
Fym.ae platform allows you to grow your brand through the use of its electronic platform.
The Fym.ae platform consists of individual stores/sellers who manage their own stores, create
their own management policies, and are responsible for managing their purchase and sales
orders, managing their product inventory, preparing products for shipment, and shipping
products in the case of self-charging (store shipping) under Fym.ae platform policies and laws
the United Arab Emirates. Fym.ae offers a commercial electronic platform only and does not
manufacture goods, maintain inventory or ship items on behalf of sellers, but rather facilitates
shipments through technical solutions in the platform. The content uploaded to the online
platform is created by independent stores/sellers who are not employees, agents or
representatives of the Fym.ae platform. Stores/Sellers are responsible for ensuring that they
obtain all necessary rights to their content and do not infringe the rights of any third party.
Fym.ae reserves the right to disable any listing, store, or account that it believes is in violation of
our Terms of Use, including the Intellectual Property Policy or the Prohibited Items Policy.
Fym.ae also reserves the right to take action against violators of Fym.ae intellectual property
policy or our terms of use.
The Fym.ae platform cannot speak on behalf of the owners of intellectual property, and the
Fym.ae platform cannot provide legal advice or make legal decisions whether the content of the
Store infringes the intellectual property of another person. Fym.ae will remove material cited for
alleged intellectual property infringement upon proper notice.

Acceptance of Policies, Terms and Conditions:
Fym.ae platform policy defines your rights and responsibilities when using electronic services,
so please read it carefully. By using the Fym.ae platform services, you agree to the Policy, so
the Policy is a legally binding contract between you and the Fym.ae Platform.
The Required Information Must be Provided To The Fym.ae Platform by The Store / Seller
and The Customer:
The Fym.ae platform will collect the information required from the concerned parties to provide
electronic services for commercial use, display, monitor, preserve, develop and deliver
electronic goods in a safe manner to the customer, in addition to securing the cash amounts
due to each party participating in the Fym.ae platform services.
The types of information that must be collected to implement and develop the mentioned
services:
Information related to the store, goods and customer:
• The store must provide the platform with the necessary information (personal file) when
opening the electronic account, such as the owner’s full name, commercial registration
number, store location, type of business, phone number, cell phone, E-mail and fax.
• The store shall provide complete and true information for the goods in terms of their
photocopy, detail, explanation, origin, place of manufacture, production and expiry date
and warranty certificate, if any.
• The store must give the responsible information and guarantees on the quality of the
goods and follow the policy of the Fym.ae platform in the operations of returns or
exchanges in the event that they are damaged or do not conform to the specifications
displayed electronically.
• The customer must provide the platform with the necessary information when purchasing
electronically, such as the customer’s full name, residence address, phone number, cell
phone and personal email to assist in the purchase and safe delivery of goods.
• The store and the customer must provide their correct bank information when registering,
buying and selling to enable the platform to carry out financial transactions in partnership
with the concerned bank and the user is solely responsible for any error in the bank
account information entered, and the platform completely disclaims all responsibility for
the consequences of any wrong bank information.
Electronic operational information:
• The store and the customer should be aware that the electronic IP address can be
requested and used if necessary to maintain the security and integrity of information and
transactions.
• Determine the geographical location of the computer or cell phone used in the process of
displaying, selling or buying goods, if necessary, in order to maintain the security and
integrity of information and transactions, through the use of technology, device identifiers
and cookies.
• The store and the customer should be aware that content management information, such
as information about the Internet and the network used, may be requested, and used to
maintain the security and integrity of information and transactions.
• Information, records and percentages when using the site or application, and technical
errors.
• The purchase and sales history of the store and the customer, which helps in collecting
information from each party participating in the service to create advantages, offers and
discounts.
• Information flow, identification of the user's location (Uniform Resource Locator / URL),
the purposes of the goods to be searched, downloading commercial images and videos,
and the duration of stay on the web page.
Information available to the store / seller and customer:

• The current purchase and sale orders, the history of previous orders, the names of
customers and the store / seller used for the services of the electronic platform.
• The electronic account information (Personal File) for the store such as the owner’s full
name, commercial registration number, geographic location of the store, type of
business, username, password, phone number, cell phone number, e-mail, fax, photos
and commercial videos uploaded to the electronic system.
• The electronic account information (Personal File) of the customer, such as the
customer's name, username, password, phone number, cell phone number, e-mail, and
geographic location.
• Special alerts settings for goods, offers and trade bulletin, if any.
• The buying and selling history of the store and the customer and the recommendations
made to the store / seller and the required goods from a certain period to improve the
efficiency, workflow and ease of reference of orders and commercial sources.
• Settings of the profile of the store or customer and update it according to the commercial
need.
Fym.ae platform uses the above information for the following reasons:
• To communicate with the store or customer regarding the services of the electronic
platform by phone, cell phone, e-mail or electronic chat.
• To deliver goods, present offers, recommendations and promotions, and deliver cash
amounts due to each concerned party through a third party, if necessary.
• To repair technical faults in the system, and analyze and develop the performance of the
electronic system.
• Compliance and legal commitment to the validity and accuracy of commercial and
banking information and to verify the credibility of electronic commercial security and for
other protection purposes.
• Commercial advertisements from the platform itself or from a third party to the store /
seller and interested customers through their electronic interactions and their ongoing
business activity, without publishing personal profile information.
• To detect, prevent and protect forgery and misuse of electronic services and protect
against credit risks for the store/seller and for customers through periodic inspection of
the system and for all parties involved in the services.
• The Fym.ae platform needs to use cookies to make the system more efficient in
measurement and analysis by recognizing the device and browser at the store and the
customer, which contributes to the provision, delivery and improvement of the Fym.ae
platform services as the following explanation:
When you log into the electronic system through your device and browser, the Fym.ae platform
identifies you and learns more about your interests and commercial preferences, sends
advertisements and basic services necessary for the continuation of business, and other
additional features such as displaying the content of commercial goods, offers and
recommendations.

In the event that cookies of our platform are rejected or blocked, the store / seller / store or
customer will not be able to complete the purchasing process or use the services of the
electronic platform that requires logging in to the system.
In the event that third parties such as advertising companies, delivery companies, social media
companies and other approved companies enter us, they may use the cookies of the Fym.ae
platform system, which helps in providing the required content and measuring the effectiveness
of their advertisements and services on behalf of the Fym.ae platform.
The user can manage browser cookies through the browser settings. There will be a help
service that explains how to notify the user of accepting, receiving or blocking and the expiry
date of cookies. To some and modify some features every time you use the electronic service,
as well as the possibility of not activating some services, features and properties.
Privacy of Information and Cases of Personal Information Dissemination:
The Fym.ae platform is keen to maintain the confidentiality and privacy of all parties
participating in the electronic service as described in these policies and is not authorized to sell
any information related to the store / seller and customers.
The Fym.ae platform can publish information about the store / seller and customers only in the
following cases:
• The official request by any official government agency.
• In all judicial and legal cases.
• In all security and cyber security cases.
• For the purposes of developing the platform’s electronic system or any other purposes
related to the workflow of the electronic system.
• For the purposes of managing the platform’s work with a third party.
Confidentiality of information for the store and the customer:
• The electronic system of the Fym.ae platform is designed and developed to maintain the
confidentiality, security and privacy of information.
• Fym.ae platform protects personal information by using Encryption Protocols and
Software.
• The Fym.ae platform uses all electronic technologies and physical storage units to
protect information and its confidentiality, and the platform may request identification and
proof of identity for you before publishing the personal information requested from you.
• The Fym.ae platform system is followed by electronic payment gateway system the
Payment Card Industry Data Security Standard (PCI DSS) When using credit card
information and details.
• Fym.ae platform uses security features to protect information from loss or unauthorized
access.
• Fym.ae platform invites the store / seller and customers subscribed to the electronic
service to log out of the system upon completion of work on the system.
• The Fym.ae platform reserves the right to access user accounts (store / seller /
customer) whenever the need arises, including but not limited to technical support,
auditing, monitoring the progress of sales and purchases, returns and replacement, and
protection of information security and for other purposes.

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